The Dubai Health Authority (DHA) requires healthcare professionals to complete a Primary Source Verification (PSV) process through the DataFlow Group to ensure the authenticity of their credentials. This blog provides a comprehensive guide on DHA DataFlow fees, how to avoid additional charges, the payment process, and answers to frequently asked customer questions.
DHA DataFlow Fee Structure
As of the latest available information, the DataFlow fee for DHA verification typically includes:
Primary Source Verification (PSV) Fee: The standard cost for verifying a single document (e.g., degree, license, or experience certificate) ranges from AED 300 to AED 500 per document. For professionals submitting multiple documents (3–5 documents, such as educational certificates, licenses, and work experience letters), the total cost can range from AED 1,000 to AED 1,500.
Specific Package Fee: The DataFlow fee for DHA can be a flat rate of AED 1,235 for the verification process, covering the primary source verification of standard documents.
Issuing Authority Fees: Some educational institutions or licensing bodies may charge additional fees to release verification details to DataFlow. These fees vary and are displayed on the DataFlow portal when you select the issuing authority. They may need to be paid directly to the issuing authority or through the DataFlow portal, depending on the authority’s requirements.
Fees can vary based on the number of documents, the type of verification package selected, and additional requirements from issuing authorities. Always check the DataFlow portal for the most accurate and up-to-date pricing.
Complete DHA DataFlow, License & Eligibility letter Process step by step
How to Avoid Additional Charges
Submit Complete and Accurate Documents: Ensure all required documents (e.g., degrees, licenses, experience letters, passport, and name change certificates if applicable) are clear, readable, and submitted at the time of application. Submitting incomplete or incorrect documents can lead to additional fees for re-verification or delays.
Verify Issuing Authority Requirements: Some authorities require a manually signed Letter of Authorization (LOA) or additional documents. Check the requirements on the DataFlow portal when selecting your issuing authority to avoid delays or extra charges for follow-ups.
Avoid Multiple Payments: Double-check your application before submitting to prevent duplicate payments. If you accidentally pay more than once, submit a refund request within 24 hours of payment, quoting your DataFlow Case Number and providing evidence of the payment.
Appeal Discrepancies Promptly: If your verification report shows a discrepancy or an “Unable to Verify” status, you can request a one-time free re-verification by raising an appeal. However, additional charges may apply if the re-verification requires new documents or information. File the appeal promptly to avoid further costs.
Use Previously Verified Documents: If you’ve completed DataFlow verification for another regulator and the documents meet DHA requirements, you may reuse them to save time and money. Check with the DHA and DataFlow to confirm eligibility.
DataFlow Payment Process
The payment process for DHA DataFlow verification is straightforward and primarily conducted online. Here’s a step-by-step guide:
Create an Account: Visit the DataFlow Group website (www.dataflowgroup.com) and create an account. Provide accurate personal and professional details.
Select DHA Verification Package: Choose the Dubai Health Authority (DHA) as the regulator and select the appropriate verification package based on the documents you need verified (e.g., educational qualifications, licenses, or work experience).
Upload Documents: Upload clear, readable scanned copies of all required documents, such as:
Educational certificates (e.g., degree, diploma)
Professional licenses
Work experience letters
Passport
Name change certificate (if applicable)
Letter of Authorization (LOA), which can be digitally signed online or manually signed if required by the issuing authority.
Review Fees: The DataFlow portal will display the total fee based on the package and number of documents. If your issuing authority requires an additional fee, instructions will appear on the screen, indicating whether to pay through DataFlow or directly to the authority.
Make Payment: Pay the fee online using a credit card or other secure payment methods supported by the DataFlow portal. The payment is non-refundable unless you request a refund within 24 hours for overpayment or errors.
Receive Confirmation: Upon successful payment, you’ll receive an auto-generated email from [email protected] containing:
Payment invoice
DataFlow Case Number
List of submitted documents
Guidance on next steps
Track Application: Use your DataFlow Case Number and passport number to monitor the status of your application at www.dataflowstatus.com. You can view the progress of each document and download the final report once completed.
Processing Time: The standard verification process for DHA takes approximately 30–40 working days from the date of payment and submission of complete documents, depending on the responsiveness of issuing authorities.
Frequently Asked Customer Questions About DHA DataFlow Fees
Q1: What is the DataFlow fee for DHA verification?
A: The fee typically ranges from AED 300 to AED 500 per document, with a total cost of AED 1,000 to AED 1,500 for 3–5 documents. Some sources cite a flat rate of AED 1,235 for standard verification. Additional fees may apply if your issuing authority charges for verification release. Check the DataFlow portal for exact costs.
Q2: Can I get a refund if I overpay or cancel my application?
A: You can request a refund within 24 hours of payment for overpayment or duplicate payments by submitting a support request at support.dataflowgroup.com with your DataFlow Case Number and payment evidence. Refunds for cancellations are generally not available, as the fee is non-refundable once processing begins.
Q3: Why are there additional fees from issuing authorities?
A: Some educational institutions or licensing bodies charge fees to verify and release document details to DataFlow. These fees are set by the issuing authority, not DataFlow, and vary by institution. The DataFlow portal will indicate if such fees apply and how to pay them.
Q4: How can I avoid delays in the DataFlow process?
A: Submit all required documents accurately at the time of application, ensure they are clear and readable, and provide a digitally or manually signed LOA as needed. Check the issuing authority’s requirements on the DataFlow portal to avoid missing documents or information.
Q5: What happens if my verification report shows a discrepancy?
A: You can request a one-time free re-verification by raising an appeal if you disagree with the report’s outcome (e.g., discrepancy or “Unable to Verify”). Additional charges may apply if new documents or information are required. Contact DataFlow support to initiate the appeal.
Q6: Do I need to attest or apostille my documents?
A: DataFlow does not require document attestation or apostilling for PSV. Only clear, scanned copies are needed. However, the DHA or your recruiter may have additional requirements for originals or attested copies, so check with them directly.
Q7: Can I track the status of my DataFlow application?
A: Yes, visit www.dataflowstatus.com and enter your DataFlow Case Number and passport number to track the status of each document. You can also download the final report once the verification is complete.
Q8: Is the DataFlow fee the same for all professions?
A: The fee depends on the number of documents and the verification package, not the profession. However, some professions (e.g., doctors or nurses) may require more documents, increasing the total cost.
The DHA DataFlow process is a critical step for healthcare professionals seeking to practice in Dubai. By understanding the fee structure (AED 1,000–1,500 for multiple documents or AED 1,235 for standard verification), submitting complete and accurate documents, and following the online payment process, you can streamline your application and avoid additional charges. Always verify fees and requirements on the official DataFlow portal (www.dataflowgroup.com) or contact their support team for assistance.
For further questions or support, visit NURSING MANTHRA website www.nursingmanthra.com or contact us via WhatsApp at +971 502 515 717
